Privacy Policy

1. Who we are

Axon Healthcare is a healthcare provider operating in the UK. This privacy policy explains how we collect, use, store, and protect personal data when you use our website, contact us, book an appointment, or submit a job application.

2. Information we collect

We may collect and process the following information:

• Name, email address, phone number, and contact preferences.
• Appointment and enquiry details, including any symptoms or health information relevant to your care.
• Information submitted via our contact forms, appointment forms, or job application forms.
• Website usage information such as IP address, browser type, pages visited, and cookies.
• CV, cover letter, and professional information when applying for a role with us.

3. Why we process your data

We process personal data for the following lawful purposes:

• To respond to enquiries and provide healthcare information.
• To manage appointments, patient care, and follow-up communications.
• To process recruitment applications and employment enquiries.
• To comply with legal and regulatory obligations, including safeguarding and healthcare records requirements.
• To improve the website and user experience.

4. Lawful basis under UK GDPR

We rely on one or more lawful bases for processing personal data, including consent, contract, legal obligation, and legitimate interests. For example, if you submit an enquiry or make a booking, we process your data to provide the service you requested. For optional cookies, we ask for your consent before enabling non-essential tracking.

5. Data retention

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to manage our business. Healthcare-related records are retained in line with applicable record-keeping and regulatory requirements. Recruitment records are kept for a reasonable period unless you request deletion in line with our retention policy.

6. Data sharing

We do not sell your personal data. We may share limited information with trusted service providers, such as secure email delivery systems or CRM/booking tools, where necessary to operate our website and business. Where data is sent to a processor, we require appropriate safeguards and confidentiality commitments.

7. Your rights

Under the UK GDPR, you have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request erasure of your data in certain circumstances.
• Object to or restrict processing.
• Request data portability where applicable.
• Withdraw consent where consent is the lawful basis for processing.

To exercise these rights, please contact us at info@axonhealth.co.uk.

8. Contact and complaints

If you have any questions about this Privacy Policy or want to raise a concern, please contact us atinfo@axonhealth.co.uk or call07444 876 948.

If you are unhappy with our response, you can complain to the Information Commissioner's Office (ICO) in the UK.